Terms of Service Agreement

These Terms of Service ("Terms") govern your use of Cipher Security's website, services, and products. By accessing our website or using our services, you agree to be bound by these Terms.

Acceptance of Terms

By using our website or services, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, you may not access our website or use our services.

Modifications

Cipher Security reserves the right to modify these Terms at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services constitutes acceptance of any modified Terms.

Our Services

Cipher Security provides enterprise-grade cybersecurity services designed to protect organizations from digital threats.

Threat Detection

Continuous monitoring and detection of security threats using advanced analytics and machine learning technologies to identify potential security incidents.

Incident Response

24/7 incident response services including containment, investigation, and recovery from security breaches with minimal business disruption.

Security Consulting

Expert security assessments, architecture reviews, and strategic guidance to strengthen your organization's security posture.

Client Responsibilities

Successful delivery of cybersecurity services requires collaboration and specific responsibilities from our clients.

Information Provision

Clients must provide accurate, complete, and timely information necessary for service delivery, including system details, access credentials, and relevant documentation.

Cooperation

Clients must cooperate with our security team during incident response, assessments, and implementation of security measures to ensure effective protection.

Payment Terms

Clear and transparent payment terms for all Cipher Security services and products.

Fees and Invoicing

Service fees are outlined in individual service agreements. Invoices are issued according to agreed payment schedules and are due within the specified payment terms.

Payment Methods

We accept various payment methods including bank transfers, credit cards, and electronic payments. Payment method options are specified in service agreements.

Late Payments

Late payments may incur interest charges and may result in service suspension. We will provide notice before any service interruption due to non-payment.

Service Level Agreement

Our commitment to service quality and performance standards for all cybersecurity services.

Availability & Response

We maintain specific service availability targets and response time commitments as outlined in individual service agreements. 24/7 support is available for critical security incidents.

Performance Metrics

Service performance is measured against agreed-upon metrics including threat detection rates, incident response times, and system availability. Regular performance reports are provided.

Limitation of Liability

Liability limitations and disclaimers to ensure clear understanding of risks and responsibilities.

Service Limitations

While we strive to provide comprehensive security protection, no security system can guarantee absolute protection against all threats. Our liability is limited as specified in service agreements.

Consequential Damages

Cipher Security shall not be liable for any indirect, incidental, consequential, or punitive damages arising from the use of our services, even if advised of their possibility.

Intellectual Property

Protection of intellectual property rights for both Cipher Security and our clients.

Our IP

All Cipher Security proprietary technology, methodologies, and materials remain our intellectual property. Clients receive limited usage rights as specified in service agreements.

Client IP

Clients retain all rights to their intellectual property. We access client systems and data only as necessary for service delivery and under strict confidentiality obligations.

Website Content

All content on our website, including text, graphics, and software, is protected by intellectual property laws and may not be reproduced without our express written permission.

Confidentiality

Our commitment to maintaining the confidentiality of client information and sensitive data.

Information Protection

We implement appropriate technical and organizational measures to protect confidential information received from clients. Access to client data is restricted to authorized personnel only.

Non-Disclosure

Our employees and contractors are bound by confidentiality agreements and non-disclosure obligations. We do not disclose client information without explicit consent, except as required by law.

Termination

Conditions and procedures for terminating service agreements and website access.

Termination Rights

Either party may terminate service agreements according to the terms specified in individual agreements. We reserve the right to suspend or terminate access for violations of these Terms.

Post-Termination

Upon termination, clients must settle all outstanding payments. We will return client data and cease access to client systems according to agreed transition procedures.

Dispute Resolution

Procedures for resolving disputes related to our services and these Terms of Service.

Good Faith Negotiation

Parties agree to first attempt to resolve disputes through good faith negotiation and direct communication before pursuing formal dispute resolution mechanisms.

Governing Law

These Terms are governed by the laws of the jurisdiction specified in service agreements. Any disputes will be resolved in the courts of the agreed jurisdiction.

Legal Inquiries

For questions about these Terms of Service or to discuss service agreements, please contact our legal team.

Contact Legal Team